Terms of Use
version: 07/2026
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Effective from publication
1. Use of the service
Pausio is a training simulator for drivers hours rules and for operating a second-generation smart tachograph. It is not legal advice and not an official source of law: the official texts are Regulation (EU) 561/2006 and Regulation (EU) 165/2014 in their current consolidated form on EUR-Lex, together with the national rules of the country you drive in. The badge and the certificate the app issues are a training acknowledgement, not an official qualification (Code 95 / CPC). The notebook and the journal are a personal self-check diary: they are not a tachograph record and must not be presented as one.
2. Account and access
You can start without an account: guest mode collects neither an email address nor a name, and progress stays on the device. Signing in is what carries progress across devices, and that is when we ask for an email address. The service is intended for users aged 16 and over. We ask you not to interfere with the service: no circumventing protections, no bulk extraction of the material, and no presenting training content as official.
3. Subscription and payment
For consumers the seller of the subscription is the app store — Apple App Store or Google Play. Payment, taxes and the receipt are on their side, and we never see your card details. A subscription renews automatically until it is cancelled: you can cancel it and check the period in the store settings, no later than 24 hours before the paid period ends. After cancellation access remains until the end of the period already paid for. Fleet seats are sold by Paddle, on the terms of the invoice and the agreement. The app does not invent prices: they come from the store, and what you see is what applies in your country.
4. Limitation of liability
The service teaches, it does not decide for the driver: compliance with driving and rest rules, what the unit shows and what is written to the card remain your responsibility and your employer responsibility. We keep the material current as the law changes, but we do not promise that every sentence matches the latest consolidated version at the moment you read it; where they differ, the official text wins. We are not liable for penalties, decisions of enforcement authorities, or losses arising because a decision was made from training material instead of from the rule.
5. Changes to the terms
We may change these terms — for instance when the payment model or the set of processed data changes. Material changes are announced in the app and on the site before they take effect, and the version date is at the top of the document. If the new terms do not suit you, the subscription can be cancelled in the store and the account deleted; neither requires writing to us.
This describes how the product actually works; it is not a placeholder. The texts are checked against the data the product collects and the way it is paid for. They do not replace review by a lawyer, which remains on the plan.
Privacy Policy
version: 07/2026
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Effective from publication
1. What data we collect
In guest mode, nothing that identifies you: progress stays on the device. Once you sign in we process your email address and an account identifier; a name only if you enter one for the training card and the certificate. Then comes what the product exists for: progress through lessons, scenarios and exams, and the entries in the notebook and the journal. Plus the subscription status — plan, expiry and source of purchase, never payment details — and, once you allow notifications, a push token, the platform, the language and the app version. Product analytics are collected only with your consent and stay pseudonymous. We do not collect location, contacts or photos, and we do not read data from your real tachograph or card.
2. How we use the data
Account, progress, journal and subscription are processed to perform our contract with you: without them the service does not work. Analytics and advertising run on consent only, and it can be withdrawn in the profile. Crash diagnostics rest on our legitimate interest: an app that crashes silently teaches nobody. We do not sell data, do not pass it to advertising brokers, and do not use it for decisions producing legal effects for you.
3. Storage and deletion
Product data — progress, journal, exams — is stored in a database in Frankfurt, in the European Union. Sign-in data — email address, name, identifier and the addresses a sign-in came from — is handled by Firebase Authentication, which runs from data centres in the United States: that service offers no region choice. We say so plainly, because silence here would be untrue. You can delete your account from the app and through the form on the site; deletion cascades through our systems within 72 hours, and through the live and backup systems of Firebase within 180 days. Diagnostic records are kept for 90 days, everything else until the account is deleted.
4. Your rights
You have the right to obtain a copy of your data, to correct it, to erase it, to restrict processing, to object to it, and to receive it in a portable form. Export and deletion are available in the app itself — no correspondence needed. Consent to analytics and advertising is withdrawn in the same place and applies going forward: withdrawal does not undo processing that has already happened. If our answer does not satisfy you, you may lodge a complaint with the data protection authority of the country where you live. Questions about data: privacy@pausio.net.
5. Sharing with third parties
We use processors and remain answerable for how they handle your data: Google Firebase for sign-in, notifications and, on consent, product analytics; Google Analytics for audience statistics, on your consent only and on the website only, never in the app; RevenueCat and Paddle for subscription and purchase status; a diagnostics service for crash reports. Transfers to the United States rely on standard contractual clauses and on the European Commission adequacy decision for certified participants; we follow what happens to that decision, because it is being challenged. Representative in the European Union under Article 27 GDPR: not appointed. Until one is, data protection enquiries are accepted directly at privacy@pausio.net.
This describes how the product actually works; it is not a placeholder. The texts are checked against the data the product collects and the way it is paid for. They do not replace review by a lawyer, which remains on the plan.
Refund Policy
version: 07/2026
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Effective from publication
1. Right to a refund
The subscription is sold not by Pausio but by an app store or by Paddle, so the refund rules are set by the seller and differ between them. Consumers in the European Union also have a 14-day right of withdrawal; for a digital service started with your express consent before that period ends, it may not apply. We do not charge for something unusable: if the service is broken through our fault, write to us and we will help you raise the refund with the seller.
2. App-store subscriptions
A subscription bought in the App Store is refunded by Apple; one bought in Google Play, by Google. We never see your payment details and cannot refund on their behalf. Cancelling is not refunding: it stops the next charge, while access remains until the end of the period already paid for. A subscription paid for earlier can be restored on a new device with "Restore purchases" in the app.
3. How to request a refund
App Store: reportaproblem.apple.com, sign in with your Apple ID, pick the purchase and state the reason. Google Play: the "Payments and subscriptions" section of the Play app, or play.google.com/store/account. Fleets that bought seats through Paddle write to support@pausio.net or contact Paddle support using the details on the invoice. If a charge looks wrong, write to us as well: we cannot refund it, but we can tell you exactly what to ask for and what to cite.
This describes how the product actually works; it is not a placeholder. The texts are checked against the data the product collects and the way it is paid for. They do not replace review by a lawyer, which remains on the plan.
Impressum
version: 07/2026
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Effective from publication
1. Rights holder
Pausio is a training simulator for drivers hours rules and for operating a smart tachograph. Rights to the material, texts and images belong to the rights holder of the product. The smart-tachograph symbols are prescribed by EU law, and their rendering in this product is our own. No manufacturer trade marks, logos or model names are used in the product.
2. Contact details
Email for any enquiry, legal ones included: support@pausio.net. Questions about personal data: privacy@pausio.net. A telephone number for enquiries will appear together with the registration of the legal entity.
3. Registration details
Name and address of the rights holder: no legal entity is registered yet and no details are published. Until then, enquiries are accepted at the email address above. Registration details: not published — no legal entity is registered yet.
4. Responsible for content
Responsible for the content of this site: the rights holder of the product; the name of the responsible person is published together with the entity details.
This describes how the product actually works; it is not a placeholder. The texts are checked against the data the product collects and the way it is paid for. They do not replace review by a lawyer, which remains on the plan.
Cookie Policy
version: 07/2026
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Effective from publication
1. What cookies are
Cookies are small files a site asks the browser to keep so that it recognises the visitor on the next request. Alongside them sit similar browser storage mechanisms — localStorage and sessionStorage: they are not sent to the server automatically, but they stay on the device just the same.
2. Which cookies we use
Cookies on this site serve one purpose — audience statistics — and they appear only after you have agreed. Agree, and Google Analytics sets two entries, "_ga" and "_ga_" followed by the property id, both lasting two years; they are what tells a return visit from a new one. Decline, or simply not answer yet, and there is no cookie at all — the Google script is not even loaded. There are no advertising cookies under any answer: the site carries no advertising. Separately from cookies, housekeeping entries remain in localStorage: the chosen language, a note that the language hint has been dismissed, an analytics debug flag, and your cookie answer with its date — that last one exists precisely so you are not asked again. The funnel analytics described in the Privacy Policy create no identifier that survives a page reload and need no consent. The mobile app works differently.
3. Managing cookies
You can change the answer at any time: the "Cookie settings" link in the footer of every page — next to this document, and present whenever the banner itself is. Withdrawal takes effect immediately: the script receives nothing further and both "_ga" entries are deleted. The housekeeping localStorage entries are removed by clearing site data in the browser settings — the language will simply be asked again. Consent to analytics and advertising in the mobile app is given and withdrawn in the profile, separately from the site.
This describes how the product actually works; it is not a placeholder. The texts are checked against the data the product collects and the way it is paid for. They do not replace review by a lawyer, which remains on the plan.
